Contact information

Contact Squishverse

Need help with an order, delivery, return, refund or one of our products? We're happy to help.

Please contact us using the contact form available on our website.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more quickly.

If you're contacting us about a damaged, faulty or incorrect product, please include photographs where possible.

Squishverse is your point of contact for all purchases made through our store, including products dispatched by third-party suppliers or fulfilment partners. You do not need to contact the underlying supplier directly.

We aim to respond to customer enquiries as soon as reasonably possible.